Comments on: The Planet Datacenter Catches Fire http://news.clickfire.com/the-planet-data-center-catches-fire/1094/ Internet news for geeks who love design, search, domains and web hosting Wed, 23 Jun 2010 13:46:47 +0000 hourly 1 http://wordpress.org/?v=3.0 By: stoner http://news.clickfire.com/the-planet-data-center-catches-fire/1094/comment-page-1/#comment-33511 stoner Sat, 07 Jun 2008 15:26:09 +0000 http://news.clickfire.com/the-planet-data-center-catches-fire/1094/#comment-33511 The planet told everyone to go to the forums, but when you ask questions you get no answers and if you ask what some feel are the wrong questions one of the planets managers calling customers trolls. When I posted telling this manager it was sad to see a company manager calling customers trolls as anyone that has spent any time on the Internet knows calling someone a troll is getting close to using the "N" word with someone. After I posted that it was sad, he banned me from posting anymore comments. I have yet to receive any contact from his bosses (I sent copies of the comment to all of them) so I can only assume that they are aware or feel the same way about the customer. Folks systems fail, it is just how it is. But to then have the company call it's customers trolls for asking about info related to the service that company is being paid to provide is just too much for me. I have moved my server and I know many who once they get the rest of their data from their servers will be gone as well. I feel the planet should know that for some of these folks the last straw was your manager calling the customers trolls. In years to come when things are calmed down what will be remembered about this whole incident is how at a time of crisis the customers were called TROLLS by management The planet told everyone to go to the forums, but when you ask questions you get no answers and if you ask what some feel are the wrong questions one of the planets managers calling customers trolls. When I posted telling this manager it was sad to see a company manager calling customers trolls as anyone that has spent any time on the Internet knows calling someone a troll is getting close to using the “N” word with someone.

After I posted that it was sad, he banned me from posting anymore comments. I have yet to receive any contact from his bosses (I sent copies of the comment to all of them) so I can only assume that they are aware or feel the same way about the customer.

Folks systems fail, it is just how it is. But to then have the company call it’s customers trolls for asking about info related to the service that company is being paid to provide is just too much for me. I have moved my server and I know many who once they get the rest of their data from their servers will be gone as well. I feel the planet should know that for some of these folks the last straw was your manager calling the customers trolls.

In years to come when things are calmed down what will be remembered about this whole incident is how at a time of crisis the customers were called TROLLS by management

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