FatCow Institutes Improved Customer Support
Burlington, Massachusetts – (Cheap Web Hosting Directory) – December 12, 2008 – FatCow, following on the heels of expanding its hosting offerings, has pledged to provide customers with more positive support experiences.
The ”HeiferCratic Oath” outlines various criteria that must be met during customer contacts, such as answering calls in under two minutes, resolving issues right away or setting firm deadlines for follow-up, providing phone support based exclusively in North America, as well as assurances that the support staff, referred to as the ”Moo Crew,” will be friendly, courteous and knowledgeable.
Paul Bukhovko, Marketing Manager at FatCow noted, ”We like puns here at FatCow, and in this case, we’re playing on the Hippocratic Oath taken by physicians. We’re certainly not in the business of saving lives, but we do recognize that our customers depend on us to provide them with quality service and support. For many customers, their businesses – their livelihoods – are tied to their Web sites, and we take that responsibility very seriously.”
The oath goes on to state that, if customers are not satisfied with their support experience, a Moo Crew investigator will review potential violations of the oath and award an account credit equal to one month of hosting to each customer that has experienced a negative support contact. The full oath is available online at www.fatcow.com/fatcow/heifercratic.bml.
Mr. Bukhovko added, ”We love our customers, but everyone says that. We want to put our money where our mouths are, so to speak. It’s no accident that FatCow has been in business for ten years. We take great pride in our support staff, and our HeiferCratic Oath simply reflects the commitment we make to our customers each and every day.”
The new FatCow QuickStart Wizard is designed to assist customers who are new to web hosting, the QuickStart Wizard is a mini-suite of control panel tools that can easily walk FatCow customers through the basic steps of starting a hosting account. Within a matter of minutes, new customers can add a domain, create e-mail boxes, and set up their web site.
To further help its customers in achieving online success, FatCow presents a volume of knowledgebase articles and easy-to-follow tutorials, and also delivers friendly, customer-focused support.
Furthermore, The FatCow Plan, FatCow’s flagship web site hosting solution since 1998, has expanded to include unlimited disk space, unlimited monthly bandwidth, and for a limited time, a free domain name. The all-in-one signature plan also offers unlimited e-mail accounts, point-and-click site-creation tools, easy-to-install blogs and forums, e-commerce capabilities, and search engine advertising credits.
FatCow provides shared web hosting solutions for individuals and small to medium sized businesses looking for an affordable, reliable web hosting option. FatCow pioneered the ”one plan one price” philosophy when it began offering its signature all-in-one web site hosting solution, The FatCow, back in 1998.
For more information, please visit www.fatcow.com.
