1&1 Internet Enters RatePoint Platform
Philadelphia, Pennsylvania – (Website Hosting Directory) – July 29, 2008 – Customer feedback and online reputation management services firm, RatePoint, has been engaged by webhosting company, and subsidiary of United Internet, 1 and 1 Internet.
Oliver Mauss, CEO of 1 and 1 Internet Inc. noted, ”As the world’s largest hosting provider, we are in a unique position to understand the needs of businesses with an online presence. Businesses today need to take advantage of online tools that help them build a more personal, engaging experience with site visitors. We’ve partnered with RatePoint as part of our commitment to providing our customer base with progressive tools to maintain an innovative web presence. Not only will RatePoint’s platform help our customers stand out on the Web and promote their business quality, it will have a tremendous impact in converting site visitors into loyal customers and improving customer satisfaction.”
The strategic partnership has been engaged to integrate RatePoint’s platform as a value-added offering within all of 1 and 1′s hosting packages. The partnership also significantly strengthens RatePoint’s international reach by extending its platform to businesses in Germany, the United Kingdom, France and Spain.
Given the proliferation of consumer-generated content on the Web, RatePoint helps businesses manage what is being said about them online by providing a proactive mechanism to collect, manage and promote authentic consumer reviews and feedback directly from their websites. Previously, where any individual’s comments could impact a business, RatePoint’s patent-pending offering provides the most innovative tool for businesses in encouraging customers to speak up. The mutual benefit to consumers is they are given an interactive method to provide feedback directly to a business, where potential issues are more likely to be resolved; and a mechanism to view insightful, honest feedback to help guide purchase decisions.
In addition, the RatePoint platform provides email marketing and survey tools that allow businesses to remain connected with their customers. Businesses can use these tools to create and send targeted email campaigns and detailed surveys that ultimately create a more satisfying customer experience and help drive repeat business.
Neal Creighton, Co-Founder and CEO of RatePoint noted, ”1 and 1 has established its place as a global leader in the Internet marketplace by continually providing progressive services to meet future trends in the marketplace. RatePoint is proud to offer our online reputation management services to help transform business websites into formidable marketing and customer satisfaction tools for 1 and 1′s international customer base.”
Internet Inc. is a subsidiary of United Internet, a profitable public company with a market cap of $5 billion. 1 and 1 was founded in 1988 and hosts more than 10 million domain names, while more than 55,000 servers run on the company’s five data centers. 1 and 1′s global community is over 7 million customer contracts strong. The company’s U.S. headquarters is located in Chesterbrook, Pennsylvania.
For more information about 1 and 1 Internet, please visit: www.1and1.com.
